Last updated: November 6, 2026
Statement of commitment
Handyman Personnel is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11).
This plan sets out the steps we are taking to meet those requirements. It is posted on our website, is available in an accessible format on request, and will be reviewed and updated at least once every five years.
1. Customer service
Status: In place. Our Accessible Customer Service Policy covers assistive devices, service animals, support persons, notice of temporary disruptions, training and feedback. We will keep training staff on it when they are hired and whenever the policy changes.
2. Training
| Action | Status / target |
|---|---|
| Train all employees, volunteers and anyone who provides services on our behalf on the Integrated Accessibility Standards and the Ontario Human Rights Code as it relates to people with disabilities. | In place. Given at hire and whenever our policies change. |
| Keep a record of the training provided, including the dates it was given and the number of people trained. | In place. Records kept in-house. |
3. Information and communications
| Action | Status / target |
|---|---|
| Feedback: make sure our ways of receiving and responding to feedback are accessible, with accessible formats and communication supports on request. | In place. |
| Accessible formats and communication supports: provide information in an accessible format or with communication supports on request, in a timely manner and at no extra cost. | In place. |
| Emergency and public safety information: provide any emergency procedures, plans or public safety information we make public in an accessible format on request. | In place. |
| handymanpersonnel.ca: make the website conform to WCAG 2.0 Level AA. An accessibility review was completed on November 4, 2026, and most fixes have been made. | In progress. Target: November 30, 2026. |
| handymanpersonnel.com: make the website conform to WCAG 2.0 Level AA. The fixes identified in the November 4, 2026 accessibility review, including form labels, colour contrast, slider controls and headings, have been made, and the site was re-checked on November 6, 2026. | Completed November 6, 2026. |
| Online registration and client sign-up pages: review the worker registration, client sign-up and sign-in pages against WCAG 2.0 Level AA and fix any barriers found. Reviewed on November 6, 2026, including error messages, and no barriers remain. Neither website currently has sign-in pages. | Completed November 6, 2026. |
| Re-check our websites for accessibility whenever we add new pages or features, and at least once a year. | Ongoing. |
4. Employment
| Action | Status / target |
|---|---|
| Recruitment: tell applicants that accommodations are available on request during our registration process and when an applicant is selected for an assessment or interview. | In place. |
| Offers of employment: tell successful applicants about our policies for accommodating employees with disabilities. | In place. |
| Informing employees: tell all employees about our policies that support employees with disabilities, including job accommodation, and about any changes to them. | In place. |
| Accessible formats for employees: on request, provide the information employees need to do their job, and information generally available to employees, in an accessible format. | In place. |
| Workplace emergency response information: provide individualized emergency response information to employees who need it because of a disability, and review it when they move to a different work location. | In place. Reviewed for each new assignment site where needed. |
| Documented individual accommodation plans: maintain a written process for creating individual accommodation plans, covering how the employee takes part, how needs are assessed, privacy, how often plans are reviewed, and how we explain a denial. | In place. Documented in-house. |
| Return to work: maintain a written return-to-work process for employees who have been absent because of a disability and need accommodation to return. | In place. Documented in-house. |
| Performance management, career development and redeployment: take employees' accessibility needs into account in these processes. | In place. |
5. Self-service kiosks
Status: In place. We will consider accessibility for people with disabilities when designing, buying or acquiring any self-service kiosk.
6. Design of public spaces
Status: As needed. When we build or redevelop public areas of our office, such as the service counter or waiting area, we will meet the Design of Public Spaces Standards.
7. Reporting
We will file our accessibility compliance report with the Government of Ontario by December 31, 2026, and every three years after that, as required.
For more information
For more information about this plan, to give feedback, or to get this plan in an accessible format, please contact:
- In person or by mail: 203 Rochester St., Ottawa, ON K1R 7M5
- By phone: 613-232-1579
- By email: André Racicot, handymanpersonnel@outlook.com